Use This Number to Contact Rheem for Tankless Water Heater Support: If you need customer support for a Rheem or EcoSmart tankless water heater contact this Eemax support line: 877-474-6473 Monday – Friday 9am / 5pm Est. . EcoSmart has been one of the leading manufacturers in the market for several years. So to avoid damage to the heat exchanger (and to avoid scalding you with super hot water), your tankless unit will shut itself off, leaving you with cold water in the middle of your shower. EcoSmart® Troubleshooting. Open all the hot water taps. If you get that “hot water, cold water, hot water” surprise, consult a professional to see if you should combine your tankless unit with a “mini” tank water heater. Because tankless units only heat water as it’s needed, running too many hot water appliances at the same time could mean the unit just can’t keep up. If you have an older tankless water heater (10+ years old), the problem is most likely that the minimum flow rate is too high. It builds up a complete producing line in designing and producing high technology tankless water heater … So where does the initial blast of hot water come from? Tankless water heaters run water through small apertures, so it is important that your water quality be at least fairly high. Page 10 GENERAL OPERATING INSTRUCTIONS For the most part, operating your new tankless water heater is very similar to using any traditional water heating system. If you get hot water when only one hot water appliance is running, ask a plumber if you need to upgrade to a tankless unit with a higher flow rate. EcoSmart ECO 27 electric tankless water heater reviews complain of poor customer assistance when troubleshooting is needed This product is great for the whole family and especially the elderly. estimates that a family of four uses 400 gallons of water per day. Although it’s less common, there are some potential issues that could arise if something isn’t working correctly within the unit. EcoSmart Tankless Water Heaters. What it Means: Flame failure: The heater can’t maintain a flame. EcoSmart’s patented, self-modulating, tankless water heating technology delivers hot water instantly—and for as long as you need it. This problem happens because the heat exchanger (the part that actually heats the water) takes a while to warm up. One of their more popular brands is the EcoSmart ECO 27 electric tankless water heater. Follow the steps as described and write down the readings /results on the back pages so when contacting Technical Support … Wires to the Tankless Water Heater Reviewing the Electrical Question: Question: I bought an EcoSmart 18 Tankless Water Heater. Emergency Plumbing Services – 24 Hours a Day. EcoSmart™ Troubleshooting Guide Models ECO 8 – 13 kW ... Below is an inside view of an electric tankless water heater. Not only are they highly efficient, but they can also save you money by heating water only on-demand. We have 1 EcoSmart ECO-11 manual available for free PDF download: Installation Instructions Manual EcoSmart ECO-11 Installation Instructions Manual (18 pages) ELECTRIC TANKLESS WATER HEATER Before it fully warms up and starts heating the water, you get a short run of cold water. Marey tankless water heaters are relatively popular on the modern market, due to the up-to-date innovative features that they offer. Most manufacturers are setting up electronic circuit boards that are referred to as PC boards. For more information on our solar water heater… Notably, it is the largest known electric tankless water heater with an automatic self-modulating system. Although uncommon, issues can arise if something isn’t working correctly within your water heater. If this is a persistent problem ask a plumber if you should upgrade your unit. Always write down any volt meter readings/results before contacting technical support. This electrical wiring project is about how to connect the wires from the circuit breakers to a EcoSmart 18 tankless water heater. EcoSmart ECO 36 is a 36-kilowatt tankless EcoSmart ECO 36 is a 36-kilowatt tankless electric water heater ideal for providing hot water for apartments, condominiums, townhomes and other whole home applications. EcoSmart Eco 36 is yet another one in the long-range of tankless water heaters designed for houses with limited storage spaces. This prevents the “cold water … . The small tank water heater provides you with hot water while your tankless unit’s heat exchanger warms up. Size matters when it comes to your tankless water heater. This video shows how to clean the heating elements on an ECOSmart 27 Tankless Electric Water Heater. If water has a metallic smell or taste, there could be iron present. We offer 24/7 plumbing repairs and licensed, green plumbers you can trust. Always write down any volt meter readings/results before contacting technical support. EcoSmart, as its name suggest, aims to provide energy-efficient and smart technology tankless water heaters for people from all over the world. 3.5 kW = 1 Heating Element (Rated at 3.5 kilowatts) 6 kW = 1 Heating Elements (Rated at 6.0 Kilowatts) If you get that “hot water, cold water, hot water” surprise, consult a professional to see if you should combine your tankless unit with a “mini” tank water heater. Error codes. . Privacy Policy, ask a plumber if you should upgrade your unit, Everything You Need to Know About Garbage Disposals, 3 common tankless water heater complaints. Just like the EcoSmart Eco 11, the EcoSmart Eco 36 comes with the patented self-modulating technology.. Because the technology will regulate energy usage depending on your hot water requirement, … This prevents the “cold water sandwich” and cuts down your hot-water-wait-time dramatically. You see, every tankless water heater has a minimum “flow rate”—which is the minimum amount of water, measured in gallons, that the tankless unit needs flowing through it every minute (gpm) to produce hot water. Check online or call your local water plant to see if there have been any recent changes in water quality. Point-of-use is used for isolated hot water use. If so, we’re here to help. As a tankless solution, you save up to 50% on water heating costs. Hot water—whenever and wherever you want it—is one of life’s many comforts. All Rights Reserved. This guide's intention is to help users troubleshoot the Titan tankless water heater. Have a tankless water heater that’s giving you problems? ECOSMART TANKLESS WATER HEATER. 8 kW = 1 Heating Element (1 chamber heat exchanger) EcoSmart ECO 24 is a 24-kilowatt tankless EcoSmart ECO 24 is a 24-kilowatt tankless electric water heater ideal for providing hot water for apartments, condominiums, townhomes and other whole home applications. EcoSmart ECO 27 Electric Tankless Water Heater, 27 KW at 240 Volts, 112.5 Amps with Patented Self Modulating Technology,White 4.4 out of 5 stars 2,874 $448.35 If your local water’s hardness exceeds 8 grains per gallon, you may need to install a water filter prior to installing the water heater. If water still does not heat up, further technical troubleshooting is needed. If testing valves and increasing temperature settings provides no relief, your heater could be signaling to you that it’s losing efficiency. Tankless Water Heater Problems - Common problems with Noritz, Bosch, Rinnai. Your ECOSMART Tankless Water Heater is backed by the industry’s most comprehensive warranty. Below is a picture of an open view of an ECOSMART TANKLESS WATER HEATER -3 chamber unit. This potentially indicates that so much sediment has built up that it’s hardened on the inside the unit. Most older water heaters have a minimum flow rate of 1/2 to 3/4 gpm. Resolve your service issues online. How to Fix: Check for proper grounding and that the device is receiving gas of the right type and pressure.Examine the flame rod to ensure it’s connected and has no carbon buildup. Wire Connections for a EcoSmart 18 Tankless Water Heater. Common Tankless Water Heater Problems. A lot of different tankless water heater problems could cause you to lose hot water completely. They have built a reputation for producing some of the most efficient, cost-effective, and safe tankless water heaters money can buy. Well, usually there’s still hot/warm water left in the faucet from the appliance’s last hot water run. Most tankless water heaters are equipped with a diagnostic system that incorporate the microprocessor and LCD screen, which displays an error code if … Heaters are good quality but lack the frills and extras you find with other brands, which keeps them in the mid-price range. EcoSmart 8 KW Electric Tankless Water Heater, 8 KW at 240 Volts with Patented Self Modulating Technology 4.1 out of 5 stars 275 $190.08 $ 190 . You see, if not enough cold water is flowing over the heat exchanger, it runs the risk of overheating. This issue is more common in electric powered water heaters since gas-powered and hybrid water heater takes very little time to heat the water to the needed temperature. If after 10 minutes or so, there is still a flow of water you have a problem with the crossover. Here are six of the most common tankless water heater problems: Mineral Buildup; System Overload or Breakdown; Cold Water Sandwich; Air Supply or Exhaust Blockage Message; No Ignition Message; Flame Failure Message; Pipe Issues; In addition, look for these … However, it is very important that you carefully … Shut off the cold water to the heater. Although a tankless water heater is an instant heater, it needs at least a little time to heat the water flowing through it. Unlike other models in the market, the unit is not bulky; hence there are reduced chances of the elderly bumping into it and … On the other hand, your “no hot water” problem could be cause by a bigger issue such as: First, try running only one hot water appliance at a time. It can provide between 3.6 and 8.7 gallons-per-minute depending on the inlet water temperature. can be a great investment for your home or office. Rheem water heater troubleshooting allows you to find pressure relief valve to some common issues or indicates professional repair or replacement is needed. Various customers have come to appreciate the Marey brand for what it brings to the table in terms of efficiency and overall function, which unavoidably resulted in the infrequent appearance of marey tankless water heater problems that need troubleshooting. Get tips for resolving issues on your own. How to Troubleshoot Tankless Water Heater Problems. Tankless water heating systems are today considered as ‘smart’ since one can easily monitor, control adjusts its operation, efficiency, and performance. Your new tankless water heater features advanced water flow rate and temperature sensors designed to modulate power. EcoSmart Troubleshoot & Resolve can assist you with 24-hour support. EcoSmart tankless water heater technical overview The ECO 18 is the medium sized model and carries (2) heating elements and exchangers using (2) 9 kW @ 240 Volts. Others should be handled by the manufacturer by calling 1-888-848-2680. The ECO 21, ECO 24, ECO 27 and ECO 36 have the largest-sized form factor and they each use heating elements and exchangers. The EcoSmart Eco 27 Electric Tankless Water Heater has the potential of heating up to 6 gallons of water in one minute, raising its temperature to the desired level. If you’re in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. If the amount of hot water you’re asking for is below the minimum flow rate for your unit, your unit is probably shutting itself off as a safety precaution. Either you are looking to buy an electric water heater for an apartment, cottage, office or a house, which has to supply enough hot water to one or multiple fixtures on demand, EcoSmart manufacturer has it; whole-house and point-of-use (POU) tankless water heaters. If you see chunks of sediment, or water appears cloudy or rusty. For starters, regardless of whether you have a gas or electric tankless unit, it could very well just be that you’re pushing the unit to its limits. EcoSmart also offers models that are used as the water … About EcoSmart. 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