What You Get: Beyond the usual front desk services and reservations, the Neptune Lounge offers suite passengers a library, Wi-Fi, and all-day espresso service. A great job description starts with a compelling summary of the position and its role within your company. JOB TITLE: CONCIERGE. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. Concierge definition is - a resident in an apartment building especially in France who serves as doorkeeper, landlord's representative, and janitor. Still not sure about Concierge Plus? Excellent customer service skills. Instead of just being the concierge at the front desk, you’re a person they can recognise and refer to by name. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you'd be told there were no tables available. Where Fashion Meets Function. Many times in a very busy hotel, the front desk agent will send a guest to the concierge to make a call to an airline. Concierge/Front Desk new. Front-desk clerks. If the guests have any questions, such as the hours or location of the gym, it's the front desk clerk's job to know the answers. Concierge knows about the area and can tell you the restaurants, shows, really anything you would like to know as a tourist. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. Sometimes, you’ll need to ask the front desk where to find the concierge. See the Functions of a Concierge. The concierge answers frequently asked questions immediately and is able to answer 90% of front desk queries, for example, amenities, timings, local attractions, etc. Discover what KD Personal Assistant can do for you. If you want to know which restaurants are nearby, the front desk often has menus you can look at. With the help of Capterra, learn about Concierge Plus, its features, pricing information, popular comparisons to other Real Estate Property Management products and more. In many instances, though, the concierge sits at an actual desk, rather than at the counter. To gain that extra knowledge, concierges may take courses or study local history. Think of the number of people that enter and leave your business building or property each day. In a residential apartment building, you typically work at a desk or station near the front of the building. Crystal Cruises. A concierge (French pronunciation: [kɔ̃sjɛʁʒ]) is an employee of a multi-tenant building, such as a hotel or apartment building, who receives guests. Travessia Prat de la Riba 34, 1-1 Barcelona 08849, KAKDOMA BCN, SL © 2021 Kakdoma Barcelona - concierge service, call us +34 644 235 607, e-mail kakdoma@kakdomabcn.com. is a company that provides personal assistant services for wealthy people in Barcelona. This has resulted in better operating margins, better payroll control, better inventory control, better administrative operation, and a higher NPS (Net Promoter Score). *Median salaries are the midpoint in a list of salaries for an occupation, with half earning more and half earning less. VSF Concierge Service is the best investment a property manager can make. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel 14. If you want to know which restaurants are nearby, the front desk often has menus you can look at. The Concierge meets and greets all visitors and Residents of the property, provides excellent customer support and information about the community…JOB SUMMARY The following functions are typically that of a Concierge, however should the Concierge need assistance with any of the below functions, the Property office staff should provide support… Skilled at learning new concepts quickly working well under pressure; communicating ideas clearly and effectively; and excellent organizational skills. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. They also convey any important information, such as what time breakfast is served. Managed front desk and provided assistance to guests as needed. Behind the scenes, when concierges aren’t helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests. Loading and unloading luggage from the vehicles … On cruise ships, the concierge may even be on a different deck. In many instances, though, the concierge sits at an actual desk, rather than at the counter. If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor’s degree. A highly motivated and skilled professional who graciously resolves challenging client issues. She’s also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose. If the guests have any questions, such as the hours or location of the gym, it’s the front desk clerk’s job to know the answers. Concierge service is provided online by Concierge that deals with the single requests. Detroit, MI. Front Desk Staff and Concierge Duties • Members of the front desk staff interact with guests primarily at arrival and … As you take a chair in front of the desk, you know that you’re receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable. Concierges have a broad range of responsibilities that may make their career role hard to define. is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting. You must use your keycard to get into the lounge, and then there is a front desk with concierge staff, who you quickly get to know over the course of the cruise. Front desk staff and concierges are both employed by hotels to provide services to their guests. Concierge desk pertains more to hotels. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. (On the flip side, they’d totally know if you tried to bring in a non-concierge … The concierge’s job is more about helping you enjoy the area you’re visiting. Many people start work at the front desk with a high school diploma and little or no experience. Insightful Analytics & data. She's also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose. A concierge is a virtual one-size-fits-all provider of personalized services. In many instances, though, the concierge sits at an actual desk, rather than at the counter. On cruise ships, the concierge may even be on a different deck. Sometimes, you'll need to ask the front desk where to find the concierge. They learn on the job from more senior employees. Mobile World Congress with Concierge Service, Gig Economy Vs. Front desk concierge is, naturally, at the front desk, which is in the hotel lobby. Although some hotel front desk clerks may have bachelor's degrees in hospitality and are working as clerks to experience what it's like to work in all or most of the hotel's jobs, a college degree is typically not required. Personal Concierge Industry. The national average salary for a Front Desk Agent/Concierge is $25,178 in United States. It helps if they have taken the tours themselves, but of course it’s not possible to visit every single spot in the surrounding areas personally. $11 an hour. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Your coordinator can work from a lobby desk, reception desk or cubicle. They also convey any important information, such as what time breakfast is served. It's been a long journey getting to your destination. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Just then, another clerk appears and beckons you over with a warm smile. Front Desk Concierge Resume. Facilitates correspondence with guests. Serves as the guest 's liaison for both hotel and non-hotel services. professional personal services: tourist guide, interpreter, cook, nanny, personal trainer, driver, bodyguard, personal shopper, etc. Filter by location to see Front Desk Agent/Concierge salaries in your area. Asbury Park, NJ. According to the Bureau of Labor Statistics, front desk clerks earned a median salary of $10.99 per hour, or $22,850 per year in May 2017. Heading for the front desk, you're dismayed to see that there's a line. The concierge's job is more about helping you enjoy the area you're visiting. The front desk staff are often the first to interact with guests, so it's important that they make a good impression. Barbara holds a B.S. Keep your staff looking on point with our selection of professional Front Desk uniform attire. Beyond that initial similarity, the two differ greatly in purpose and function. Our Signature line of bespoke suiting, engineered for Uniform wear and tear. How to Protect Your Property from Okupas? Front Desk Collection. "With ALICE we have the certainty that all hotel activities are being carried out to completion, and if there is a delay, we know why. It’s positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. The concept has been applied more generally to other hospitality settings and to personal concierges who manage the errands of private clients. They learn on the job from more senior employees. They may also be promoted by earning an online degree. Prints and delivers correspondence to the front desk for guests prior to arrival. We work efficiently and impeccably, so with us you save your time, achieve your goals and feel at home! In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. The Concierge normally works at a hotel or apartment/condo. Although some hotel front desk concierges may have bachelor’s degrees in hospitality and are working as clerks to experience what it’s like to work in all or most of the hotel’s jobs, a college degree is typically not required. She writes about business and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, the Charlotte Sun and more. 2005. The concierge doesn't work with all guests, only those who seek her services. 16. Easily apply: Urgently hiring: We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of exceptional customer service. As you take a chair in front of the desk, you know that you're receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable. For example, Personal or Lifestyle Concierge. The concierge doesn’t work with all guests, only those who seek her services. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. Apartment concierges perform similar tasks for residents, such as getting a cab or finding a personal shopper. It's positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Your summary should provide an overview of your company and expectations for the position. Many people start work at the front desk with a high school diploma and little or no experience. The amount of the tip depends on how much you used her services and how hard she had to work to get special tickets or opportunities for you. If a guest's request to the hotel concierge is not strictly related to their stay, it's the wrong question to ask. Salary estimates are based on 14,511 salaries submitted anonymously to Glassdoor by Front Desk Agent/Concierge … But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. Planned Companies 2.7. The concierge is not located at the front desk, and may or may not even be near the front desk. Front desk staff greet guests when they arrive and check them in according to their reservation. The staff are basically your cruise fairy godparents. Objective : Experienced forward thinking business professional with an exceptional knowledge of Federal HR processes.Seeking to provide top-quality human resource analytical support to help meet all company objectives. The name “doorman” is a bit of a misnomer, as a typical one does more than just open doors (and are not always men!). Available On: All ships There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. It frees up front-desk staff to deal more complex and value-added work. 11. All employees should have uniforms and name tags, not just for safety reasons but to establish some form of trust with your guests. Front Desk Concierge Resume. Front desk are more receptionists. They usually work for wealthy travellers to whom they provide their unique set of skills and expert advice. Opening the front door for guests. 1 day ago. The Front Desk Concierge (Front desk staff or Receptionist) is often the first to interact with guests, so it’s important that he makes a good impression. Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. concierge English Front desk staff is, naturally, at the front desk, which is in the hotel lobby. Anyone that you have to check in for an office, hospital, school, building. from the University of Pittsburgh and has won numerous awards in B2B and B2C marketing. The hotel Concierge is the most known type of concierges. Education. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you’d be told there were no tables available. You're bleary-eyed and craving a hot shower as you lug your suitcases into the hotel lobby, including the big one with the wheel that somehow broke en route. Receiving telephone calls that come to the front desk in the absence of the attendant; Respond to bell calls from guests either from the rooms or from where they are e.g. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. Here is a list of some of the key benefits. In upscale establishments, a concierge is often expected to "achieve the impossible", dealing with any request a guest may have, no matter how apocryphal or strange, relying on an extensive list of personal contacts with various local merchants and service providers. (UK, education) The school year, or part thereof, between preschool and Year 1, when children are introduced to formal education. Check out alternatives and read real reviews from real users. A luxury traveler does not ask a hotel concierge these 10 questions. at the door. Hotel Concierge; Concierge (Part-Time) Front Desk Agent; Concierge job summary. Businesses can need a concierge for as many reasons as there are types of business. Front desk agents are at the desk and receptionists answer the phone, but a guest relations person could be anything from the concierge who handles your bags and interacts with valet parking to a coordinator who plans kid’s activities at the beachside resort. Acts as the site liaison for the services and sales center. Studies have shown that communication is strengthened between people if they know each other's name. Although it's called the front desk, it's really more of a raised counter than a desk, and it's longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. Concierge desk pertains more to hotels. Sometimes, you’ll need to ask the front desk where to find the concierge. They have the task of carrying luggage to the guests rooms and delivering messages to the guest, they sometimes even make travel arrangements for departing guest. Saves man-hours and adds efficiency. Provides pre-arrival support for guests arriving on packages. ... some work the front desk, some work on the excutative floors for check in. There are more. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. Trustworthy, discrete, loyal and ethical. To gain that extra knowledge, concierges may take courses or study local history. Front desk concierge greet guests when they arrive and check them in according to their reservation. Functions are an extension of front desk agent duties. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. Barbara Bean-Mellinger is a freelance writer who lives in the Washington, D.C. area. Full customization options with fabric, color, linings and details of your choice. In hospitals, hotels and other service-oriented organisations, they act as vital links between institutions and their patrons. High School Diploma. The concierge is not located at the front desk, and may or may not even be near the front desk. Concierge vs Reception - What's the difference? The desk of a hotel or office where guests are received. He is ready to complete your requests online and by phone. The concierge is not located at the front desk, and may or may not even be near the front desk. Behind the scenes, when concierges aren't helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests. North Detroit Senior High School. Better Security. Why Businesses Hire a Concierge. If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor's degree. The concierge is not located at the front desk, and may or may not even be near the front desk. The front-desk concierge can maintain a log-book of visitors. On cruise ships, the concierge may even be on a different deck. They assign rooms to guests, give them room keys, and explain how to get to their rooms. The Job Description for Banquet Waitressing, Bureau of Labor Statistics: Hotel, Motel and Resort Front Desk Clerks, Best Hospitality Degrees: 5 Functions of a Concierge. This type of Concierge acts as a personal assistant in lifestyle management companies like Kakdoma BCN. It's possible for concierges to add to their salaries with tips, as it is customary to tip a concierge. Concierges can be found in all kinds of lodging establishments, from hotels to resorts and everything in between. A Hotel Concierge’s main responsibility is to assist guests with everything they need, from making dinner reservations to acquiring tickets for special events; they basically act as a personal assistant to guests during their stay at the hotel. How to use concierge in a sentence. Best Perk: The concierge can make reservations for port-of-call car rentals and restaurants. But … They may also be promoted by earning an online degree. Hotels tend to provide a higher caliber of service: daily housekeeping, room service, a concierge, and front desk help only a phone call away. 15. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Whether for a premier hotel, luxury apartments or exclusive corporate office buildings, the concierge will add value and service to your environment. Sometimes, you'll need to ask the front desk where to find the concierge. They register arriving guests, assign rooms, and check out guests at the end of their stay. They assign rooms to guests, give them room keys, and explain how to get to their rooms. The most basic type of concierge you may be familiar with is the traditional doorman. A hotel concierge's job is to enhance guests' stay at the hotel and help them discover the destination. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. Concierges earned a median salary of $14.49 per hour, or $30,150. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. Check in apartments or exclusive corporate office buildings, the concierge may even be on a deck! Facilities provided by the hotel lobby with 10 plus years experience in retail, concierge vs front desk government! Take courses or study local history two differ greatly in purpose and function desk ;... 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