Guests simply approach a kiosk, scan their face to verify their identity and scan their ID to get their room key. Innovating with the latest ideas and technology allows hotels to offer fresh, personalized experiences that guests crave. Millennials are a unique, rising segment in the hospitality industry. They can also experience local attractions and feel confident in their travel choices before they arrive. When a guest feels the hotel understands them, they are 13% more likely to stay there again. Designate this office for no specific person, but instead, as a reward. Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute. Some hotels have already chosen to remove the check-in desk entirely, while additional design changes will aim to move guests out of their rooms and into dynamic social spaces. http://www.sjy.com.my You may opt-out by. Hotel staff could be alerted to guests’ preferences based on where they spend their time. Dec 18, 2013 - Hotel Front Desks from around the world. Smart amenities throughout the room allow guests to completely customize their experience and make the room as comfortable as possible. Depending on your hotel's inventory … Instead of waiting in line at the front desk, guests can go straight to their rooms and use their smart phones or smart watches to unlock the door. Instead of having to carry a room key and their wallets, guests are given a wristband loaded with their room information, credit card and tickets, which can be scanned to gain access to their rooms and other areas and to make payments. She's worked with Accenture, Intel, Verizon Wireless, and many more. If a guest is in the hotel bar, they could receive a push notification about a deal on drinks. “Once registered, guests have the ability to check-in, select their room and use their phone as their room key, without ever having to interact with the front desk,” says Phil Cordell, its … The hospitality industry is constantly innovating to better serve its customers. Already there is a  new concept called Stay Kooook, developed to make you live like at home in a hotel. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans. 5. The simplified wristband makes it easy for guests to have everything with them and keep their hands free. Chiropractic office front desk. Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. It will be interesting to see how hotels will accommodate both guests that want face-to-face interaction with humans and those that want a tech-friendly check-in where they can go straight to their room without having to go through any of the formalities. Because of that, the reception or lobby areas can be an important element of the office - allowing you to give visitors positive feelings and impressions as they enter your office for the first time. Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock. When it comes to manufacturing products, 3-D printing will be able to create eco-friendly textiles that seemed impossible. Retailing. Cristina Villalón is the Co-Founder and Lead Designer at Álvarez-Díaz & Villalón. Expect to see more smart materials 2020. • Front desk technology innovation influences human resource management practices including hiring and training. The front desk is the heart of the typical hotel operation. Here are the top 10 recent customer experience innovations in hospitality and the brands that are leading the charge. Impressing your hotel guests will give you a necessary advantage when it comes to them sharing their experiences online for everyone to see. It is no secret that technology greatly influences design and that it helps improve guest experience. What Marketers Can Learn From How SmartPower Has Leveraged Consumer Insight For Growth In The Sustainable Energy Market. Biophilic design provides ways to meet those needs by creating a habitat in our built environments. Don’t be afraid to suggest to your hotel management team new innovative ways improve the … And like all good leaders, a front office manager leads from the front. Pure elements and straight lines inspired the design. Industrial finishes. Hotel occupancy rates have picked up a bit since they bottomed out in April and May, but for the most part, the industry is still in survival mode. Having a well-designed meeting space in hotels is key when it comes to hosting meetings and conventions for revenue. As many hotels look for innovative ways to reduce costs, maintain quality service and keep guests happy. Hotel reviews often impact whether guests want to stay at your hotel or not. Whether it’s checking people in or out, modifying reservations or answering questions, there’s always room for improvement. +60126187789, Your email address will not be published. Hotel accommodation, which has traditionally been bought in a standard and uniform way, will need to adapt, as 61% of global travelers state a preference for hotels to be priced in a way that allows them to add-on bespoke options.”. Patterns will shift to more visually soothing elements while textures will shift to heavy fabrics like velvet. 3. There will be more biophilic design in 2020. The hospitality industry relies on experience to keep customers coming back. It is a perfect desk for anybody who is looking for a standard office desk with high functionality and ergonomic design. Consider the following examples. The design and functionality of meeting spaces has changed in order to adapt to new technology. © 2021 Forbes Media LLC. Designers will have to take the modular design approach and incorporate versatility, flexibility and connectivity in order to help bring people together, so that they can create lasting business relationships in a relaxed environment. With the continuous progress of 3-D printing technology, we will start to see endless possibilities in hotel design by 2020. We will see more sustainable, eco-friendly practices that support sustainability and connect guests to local culture and history. 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